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Nespresso Vertuo Lid Stuck Open? This Is How You Fix It

Nespresso Vertuo Lid Stuck Open? This Is How You Fix It

Nespresso Troubleshooting Oct 26, 2023

The problem of Nespresso Vertuo lid getting stuck is mainly one that happens to the Vertuo Plus model due to its automatic lid mechanism.

Summary of the Problem

Your Nespresso VertuoPlus lid is stuck open, usually half way, and won't close. You might also see red light flashing on the brew button. 

Luckily, this is an easy problem to fix. So let me walk you through the reasons Nespresso Vertuo lids get stuck and how you can fix it.

Disassembling a Nespresso Vertuo Plus to Fix a Stuck Lid

If you are a handy person who doesn’t mind disassembling your Nespresso Vertuo Plus, here’s a tutorial on how you can do it so you can realign the closure/opening mechanism of the lid and fix the problem.

Please don’t do this unless your machine is out of warranty!

If you don’t want to disassemble your machine.. keep reading for less invasive solutions.

Steps To Fix a Stuck Vertuo Lid

Here are some fixes you can try right away to fix your stuck Nespresso Vertuo lid and get it to close.

Before you get started… if your Nespresso Vertuo is still under warranty, I highly recommend that you contact Nespresso and request a replacement, which is the best thing to do. But if you’re out of warranty, sending the machine to repair can be expensive and a little DIY can help.

Applying Pressure

Nespresso Vertuo Lid Stuck Open? This Is How You Fix It

This is one of the first fixes that can come to anyone’s mind, but people are always afraid to apply pressure and break the lid. Don’t worry, these things don’t break easily!

Applying pressure on the stuck lid will force the misaligned part inside the machine to fall back into place and release the lid from being stuck.

Checking the Screws

Another possible reason for a stuck lid is loose or misaligned screws. Check the screws on the top and bottom of the machine to ensure they are tight and in the correct position. If they are loose or misaligned, tighten them or adjust them as necessary.

Dealing with a Stuck Capsule

If the lid is stuck due to a trapped capsule, you may need to remove the capsule before the lid can be opened.

First, unplug the machine and remove the water tank. Then, gently tap the machine to dislodge the capsule. If this doesn’t work, try using a small object to remove the capsule manually.

These fixes should help you unstick the lid of your Nespresso Vertuo machine and resume enjoying your coffee. Remember to always be gentle and careful when working with the machine to avoid causing any damage.

Common Reasons for Causing a Stuck Vertuo Lid

When using a Nespresso Vertuo machine, it can be frustrating to encounter a stuck lid. While there are several reasons why the lid may become stuck, some of the most common reasons include:

Misaligned Lid Mechanism

If the Nespresso Vertuo lid mechanism has been damaged, it may become stuck and difficult to open.

This can occur if a mechanism inside the machine gets misaligned, and this happens over time with regular use. It’s not something you can avoid, but it’s fixable.

Capsule Jam

One of the most common reasons for a stuck Nespresso Vertuo lid is a capsule jam. This can occur when a capsule becomes lodged between the lid and the exit chute where it’s supposed to go down, preventing the lid from opening properly.

If this happens, carefully remove the capsule and dispose of it properly before attempting to use the machine again.

Malfunctioning Machine

Another reason why a Nespresso Vertuo lid may become stuck is due to a malfunctioning machine. If the lid on your Vertuo machine gets stuck and you don’t see any light indicators lighting up (either red, orange or green), this could indicate a machine failure.

When to Contact Customer Support

If you have tried all the troubleshooting steps and your Nespresso Vertuo lid is still stuck open, it may be time to contact customer support. Nespresso offers assistance to customers through a variety of channels, including phone, email, and live chat.

Before contacting customer support, it is important to check your warranty. If your machine is still under warranty, you may be eligible for a replacement or repair. Be sure to have your machine’s serial number and purchase date ready when contacting customer support.

If your machine is not under warranty, you may still be able to receive assistance from Nespresso’s customer support team. They can provide guidance on how to fix your machine or recommend a repair service.

While I don’t recommend sending your machine to Nespresso repair, it can cost as much as a new machine. I still recommend that you give them a call. Sometimes they can offer you a special discount on a new machine or give you a special deal.